FAQ • HOW IT WORKS • ARTICLES
FREQUENTLY ASKED QUESTIONS
What is Blue Rock aLIVE!?
Blue Rock aLIVE! is a live concert streaming service featuring concerts from the Blue Rock Studio stage in Wimberley, TX, with the mission of connecting artists and the community of fans and supporters.
How do I watch the show?
Go to the stream link either on your phone or your computer and then simply enter your access code to access the stream page. Season Pass holders can also view the show on the private FB Group page. We will open the stream early (7p) so you can get connected and settle in.
Where is the email with my link and password?
You should receive an email confirmation immediately after purchasing your ticket or season pass. This will be sent to the email address you gave us at checkout. If you don’t see the email, please check your spam folder. The day before each show, we will send another email with the private link and password for ticket holders. If you don’t see these emails, reach out to us at firstname.lastname@example.org and we’ll get you set up!
How do I view the show on my TV?
Blue Rock aLIVE! is directly accessible via internet browser on your smartphone, tablet or computer. You can cast/mirror a show directly to your TV from your phone or computer if you have an Apple TV, Chromecast, or Roku device. With the proper adapters, it's possible to connect your device directly to your television (such as via HDMI). Articles we found helpful:
How do I get my face in the audience?
If you're a Season Pass holder, send us your head shot, and we'll get your face in the place!
Will there be a replay of the show?
Yes, all events are available to ticket holders for 24 hours.
My show keeps freezing – what do I do?
- Refresh your show page.
- Make sure you are using the latest version of your browser. Switching to a different browser can also help.
- Make sure you have a strong network connection. Turn off all other computers and streaming devices.
- Test your internet connection here: https://fast.com/
- A direct wired connection to your router will improve speed and flow.
What if my password isn’t working?
Contact support at email@example.com or call our show day tech line 512-847-7440 if your password isn't working for any reason.
What’s the refund policy?
If the show is cancelled, you will receive a full refund for that show or may opt for a substitution offer. If a show is rescheduled, your ticket will transfer to the new date. Otherwise, there is a no-refund policy. Thank you for understanding. Please contact us with any questions: firstname.lastname@example.org. The artists and the Blue Rock team appreciate your support.
CONCERT DAY — HOW IT WORKS
- On the day before the concert, we'll email ticket holders a private link with password key. (check your spam folder!)
- The LIVE Stream will appear on our private YouTube channel, the Season Pass FB Group page, and the Blue Rock website.
- The stream will go LIVE a half hour early (7p) for you to sign in, test connections, make a beverage and settle in.
- The immersive experience is great on the big screen, quality speakers (or headphones), and turned up! If you wish to"cast" your screen to your TV, you will find the YouTube link above the viewer window on show day. See more info below.
- We'll provide a chat moderator during the concert and stream support here: email@example.com and 512-847-7440
- There will be opportunities to further support the artists - tip jar, links to albums and merch. We encourage this, of course.
- We hope you'll get way into the experience. The artists absolutely feel your presence. Season pass holders, send us your head shot if you haven't already, and we'll get your face in the place!
- Chat with folks online, clap, cheer, enjoy the music and the encounter.
- Each show will remain viewable for 24 hours.
BLUE ROCK aLIVE! SEASON PASS and TICKET holders,
thanks for helping us keep the music alive!
You are part of a special community supporting great artistry at Blue Rock. This is the place to find answers to questions and interesting scoop on shows, LIVE streaming tips, and more. We will keep you posted with updates. Season Pass group, don't forget to send in your selfie to be part of the PAPER AUDIENCE. Let's pack this place!
Streaming on TV
Some of you are loving the experience of our shows on a big screen and good speakers. To try this, you'll want to start early and get it flowing. We are not able to provide tutorials in every format. However, to help facilitate "casting" from mobile and laptop devices, we have added the YouTube link above the viewer window. If you'd like to learn more, we've found the following guides helpful.
What is an Immersive Live Stream Concert?
It's more than great sound and clear video. We want to give you and the artist the feeling that YOU ARE THERE. The performer must know you are with her. With printed faces of actual concert viewers in the room, artists will look out and see YOU. In between songs, they will hear us cheering. Yes, we’ll play audio of audiences from their Blue Rock shows - you may have been there! So, now it’s time to suspend your disbelief. You can chat, sing, whoop, and clap out loud. We recommend you put the stream on a big screen & speakers (headphones), and turn it up! Find a great chair and a great beverage then tune-in. Imagine walking down the drive with us to the big house, say hello to proprietors Billy and Dodee on the front porch, and come inside. We'll see you soon!
Coronavirus Safety at Blue Rock
It's all about big spaces, masks, and clean surfaces. For the Cool Nights Concert Series, artist’s teams are 1-2 max and our crew is 3. Artists and crew work in isolation throughout soundcheck and show. Each has separate air systems, dining and restroom areas that are thoroughly cleaned and disinfected before and after events. We each wear our face masks anytime we temporarily enter another’s work space. Vocal microphones receive special disinfectant. No one with a temperature or symptoms is allowed onsite and no non-essential persons are present. This is how we take care of each other.